Privacy Policy
TINSA TASACIONES INMOBILIARIAS, S.A.U. wishes to maintain a transparent relationship with its clients, informing them of how we collect and securely treat any data they provide us with in the use of our services.
For this purpose we have prepared this Privacy Policy (hereinafter the "Policy") that will allow our customers and / or service users to consult the information they need or clear any doubts they may have about the treatment we make of personal data.
This "Policy" applies to all the environments through which we interact with our customers and request personal data from them, in particular websites, e-mail or postal mail and telephone.
Accordingly, this "Policy" does not apply to third party websites, including those that may be accessed through a web link from our environments.
1. Data Controller
TINSA TASACIONES INMOBILIARIAS, S.A.U. (hereinafter “Tinsa Tasaciones”), Tax ID No. 78029774, with registered office at Calle José Echegaray No. 9, las Rozas de Madrid. 28232 Madrid is the Data Controller for this User Registry and will use your information to manage the registry and control access to the services offered through the corporate website.
Whose personal data is covered by this Policy?
This privacy policy, in accordance with the regulations on the protection of personal data, describes the processing, management and purpose for which personal data are processed:
a) Persons who contact TINSA TASACIONES to request a quotation and/or contract a service.
b) Persons who register as Users of the corporate website www.tinsa.es to contract a service offered on the WEBSITE or to request the receipt of commercial communications.
c) Third parties whose personal data have been provided by our clients or have been obtained by TINSA TASACIONES on behalf of our clients, for the correct rendering of the requested services.
3.Through which sources do we collect personal data?
3.1. Directly from our Customers or service users
TINSA TASACIONES will collect personal data provided directly by our users/clients, through the following sources:
a) Through the website:
We collect the personal data you provide when you register, as well as information derived from your access to and use of the services we offer on this website, and from your browsing activity, such as (i) the data provided when you register; (ii) the data provided when using the services; (iii) the data derived from your communications with us; (iv) data derived from your browsing, such as cookies (information about user preferences when visiting a website), links, and system information, regarding which you can find more details in our website’s Cookie Policy; (v) any other data you authorize us to process.
b) By e-mail, telephone or in person:
We collect the data provided by customers through our commercial or customer services and/or through external collaborators authorized to collect data from our customers as data processors, in particular our appraisers and energy certifiers,
The data may also be collected through third parties that have been appointed by the Clients to act as their agents in their relations with TINSA TASACIONES (especially Financial Institutions).
3.2. Through other sources.
Occasionally, we may collect personal data from other sources, such as property and/or mercantile registries, city council and autonomous community registries, compensation boards, etc., when the applicable regulations require the performance of verifications or the provision of data included in these registries.
4.What personal data we collect
4.1 Customer and User Data
We collect those data necessary for the management of the requested service, in particular:
a) Identification data: Name and surname, NIF/CIF, address, telephone, e-mail.
b) Economic, financial and insurance data, in particular related to the properties to be reported on
c) Commercial information data, especially those related to the operation of the reported Property or business.
d) Data on transactions of goods and services.
4.2 Third Party Data
In some cases, in order to provide our services, we may need our clients to provide us with personal data regarding third parties, such as a contact person for managing the visit, the Property owner, tenant information, and other holders of real property rights, etc. The data collected will be processed solely for the purpose of including it in Appraisal reports Appraisal other services we provide.
Data pertaining to third parties will be included in Tinsa’s databases only when necessary for the proper provision of the contracted services, particularly data required to verify the ownership and occupancy status of the properties, the existence of encumbrances on the Property could affect its value, and to manage access to and visits of the properties.
5. Purpose and Legitimation.
5.1 In general terms, the purpose of the processing is to manage requests submitted through the website, whether via a contact form or any other type of online form, or via an email request. Such requests may include, but are not limited to, processing a request, responding to a request for commercial information, processing a request for a quote, requesting duplicate invoices, checking the status of a work in progress, requesting Appraisal , requesting a mercado study, requesting an energy efficiency certificate, requesting nota simple, requesting an appeal against capital gains tax, reviewing previously prepared reports, and, on occasion, once the contracted service has been completed, you will be sent a survey to gauge grado with the service provided, job applications, or, where applicable, subscription to TINSA TASACIONES newsletters, handling user inquiries and requests, as well as any other interaction between the website user and TINSA TASACIONES aimed at meeting the user’s needs. All requested data is necessary to process the request.
TINSA TASACIONES will process the personal data provided by its customers and users mainly to manage the preparation of estimates and/or the provision of the contracted service. The legitimization is based on the execution of the contractual relationship and the application of pre-contractual measures.
If you have made a phone call, for reasons of security, integrity, and service quality, the call will be recorded and the data will be retained by TINSA TASACIONES. The legal basis is Tinsa’s legitimate interest in ensuring and verifying the accuracy and integrity of the information provided through this medium, as well as in guaranteeing the quality of the service. Since the receipt, transmission, and execution of client orders made over the phone necessitate the retention of such recordings to ensure the integrity of the information linked to a specific date, thereby preventing errors and misunderstandings that could harm the parties. Likewise, the legitimate interest is based on the need to prove a conversation in legal proceedings, as evidence in a trial, in the event of a dispute between the parties. Personal data of third parties provided by our clients or collected by TINSA TASACIONES on their behalf will be processed solely and exclusively for the proper performance of the contracted services and will be processed on the legal basis of the legitimate interest of the data controller.
The client who has provided the data of third parties or on whose behalf they have been obtained, assumes the duty to inform, if legally required, such persons (third parties) of the processing that TINSA TASACIONES will carry out on their personal data and of their rights as described in the present "Policy".
5.2. If you have contracted a service with our company and are therefore our client, we may use your data to send you promotional information via email regarding services similar to the one you have contracted. This processing will be carried out in compliance with the provisions of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce. The sending of information regarding the company’s activities is based on the legitimate interest of TINSA TASACIONES, the data controller. You may object to this type of processing at any time, and the exercise of this right shall in no way affect the continuation or termination of the contractual relationship between you and the company.
5.3 If you had expressly accepted the reception of commercial and advertising communications (promoting our products, sending reports and studies prepared by our companies, inviting you to participate in real estate conferences and meetings, presentation of reports, participation in sweepstakes organized by our company ...), through the marking of the corresponding boxes, we will treat your data with this purpose, by means of the elaboration of a commercial profile based on the information provided and by means of automated treatments, without in any case the withdrawal of this consent conditions the execution of the contract or the provision of the services that you could have contracted. The legitimacy of the treatment will be made on the basis of your express consent, however you may revoke it at any time.
5.4 If you have registered as a user of the website, we will process your data to create and manage your user account on the website, facilitate the provision of the Online Services you request, and perform statistics on the usability of our Online Services. The applicable legal basis in this case is the express consent you give for the management of your registration as a user of the web and the execution of a contract, in case you hire any of our services.
6.How long we keep your data
6.1 If you are our client and we have provided you with a service, we inform you that the data provided will be kept for the management of the services and for the period of time necessary to (i) verify prior to accepting an assignment if a report has been previously issued on the same object and thus avoid possible situations of conflicts of interest that are related to the service that would have been provided, (ii) for compliance with the legal obligations to which we are subject, (iii) as well as to respond to queries or complaints that you or a third party may make to us.
In view of the fact that many of our reports are adopted as a reference for the establishment of business relationships with third parties and that additionally these relationships may have a long term validity (for example, when valuations are made to establish the auction value in a foreclosure), we inform you that we will keep the data for a minimum period of 25 years, a term that we consider necessary to guarantee that both our clients and legitimate third parties may access them during the term in which the active operations carried out based on them are in force. Likewise, and in view of the fact that the professional liability of TINSA TASACIONES is subject to long claim terms, the maintenance of the data is necessary to guarantee the defense of our interests until the expiration of the statute of limitations period for the actions that may arise from the services rendered.
6.2 In the event that our contracting proposal is not finally accepted by you, we inform you that we will keep your data for a period of 24 months for the purpose of verifying special situations of conflict of interest, as well as to have your data available for future offers or for the fulfillment of any other purposes and processing that you have consented to.
6.3. If you are registered as a User on our website www.tinsa.es, owned by Tinsa Tasaciones, we will retain your personal data for the purpose of facilitating future purchases of our services. However, if we determine that you have not used or interacted with your account or any of our online services for a period of two years, we will proceed to cancel your user account by blocking your data.
6.5. If you have expressly consented to receiving marketing communications, we will retain your data for this purpose until you unsubscribe from the service.
6.6 In any case, we remind you that you have the right to cancel your personal data at any time.
With whom we share your information.
TINSA TASACIONES may share the data in the cases necessary for the strict and exclusive fulfillment or satisfaction of the aforementioned purposes, or for any other purpose necessary for the correct development of the relationship with you or cause that is justified in the legitimate interest of TINSA TASACIONES, as well as in the cases legally foreseen. In particular, we may give access to or communicate your personal data without the owner's consent, in the following cases:
a) With the courts and tribunals, law enforcement agencies, and other administrative authorities, particularly Banco de España, the National Securities Market Commission (CNMV), the Tax Agency, or any other authority, when we believe that such information may be legally required of us.
b) With third party processors of Tinsa that perform functions on our behalf (including appraisers, external consultants and professional advisors, accountants, auditors, IT providers that develop our technological systems or guarantee their security and other processors) when the correct provision of the service requires access to the personal data of our Clients, with whom in any case and in order to guarantee the security of their data, TINSA TASACIONES will sign the corresponding contract regulating the obligations of each of said processors.
c) We may also share your data with companies within the group for internal fines .
d) If you so consent, we may share your personal data (name, email and telephone) with ACCUMIN HOME S.L. for the purpose of communicating it to trusted real estate agents or mortgage brokers to help you find the mortgage that best suits your needs, free of charge.
8. International Data Transfer
TINSA TASACIONES belongs to a multinational group, so in order to comply with the purposes set out in this "Policy," as well as for internal fines , there is a possibility that your personal data may be accessed by any of the companies in the GROUP, by our employees, agents, or contractors.
Specifically, the following companies are eligible: ACCUMIN HoldCo, S.L.U., ACCUMIN HOME S.L., and Tasaciones Inmobiliarias de México, S.A. de C.V.
These companies are located in different countries, some of which are located outside the European Economic Area (EEA), as in the case of a processing order provided by one of the companies of the group, located in Mexico (Tasaciones Inmobiliarias de México, S.A. de C.V., which could process your data in case you contact in a timetable outside the established in Spain, in order to provide you a service on a continuous basis, in the position of data processor of the organization. The legal basis is the signature of the standard contractual clauses approved by the European Commission.
However, in the event that we transfer Personal Data to countries or territories that do not offer a level of protection comparable to that of the EU, we will implement the necessary technical and legal measures to ensure the security and legitimacy of the international transfer, as well as the appropriate confidentiality and privacy of the transferred data. In this regard, we inform you that TINSA TASACIONES uses the services of third-party providers that involve international transfers to the United States, a country that guarantees a level of protection equivalent to that of la Unión for personal data transferred from Europe to third-party providers in the United States that adhere to the Data Privacy Framework (https://www.dataprivacyframework.gov/s/), among which these providers are included.
Having clarified the above, if you wish, you may request additional information on the specific protection measures and guarantees applied by TINSA TASACIONES to the export of your Personal Data to countries without a comparable level of protection, as well as on the specific locations of the companies that may have access to your personal data in compliance with the aforementioned purposes, by contacting us at the following address protecciondedatos@tinsa.com.
9. Security Measures
We undertake to treat your data in accordance with the provisions of the applicable regulations and, in particular (i) to treat those data to which we have access, with sufficient guarantees of confidentiality; and (ii) to adopt those technical and organizational security measures necessary to prevent alteration, loss and unauthorized processing or access to your data.
All your data is stored on secure servers (or secure physical copies) owned by us or our subcontractors or business partners, and our security criteria and policies (or equivalent policies of our subcontractors or business partners) apply to access and use of your data.
Although it is not possible to guarantee absolute protection against unauthorized access when transmitting data over the internet or from a website, we, along with our subcontractors and business partners, make every effort to maintain the necessary physical, electronic, and procedural safeguards to ensure the protection of your information in accordance with applicable data protection requirements.
10. Your rights
Finally, we inform you that you have the following rights:
(A) Access: You can ask us to provide you with more details about how we process your personal data and request a copy of the personal information we hold about you.
(B) Rectification: You may ask us to change any inaccuracies in the personal data we hold about you.
(C) Deletion: You can ask us to delete your personal data when we no longer have legal grounds to use it and the relationship between you and us has expired.
(D) Limitation of processing: you may restrict the processing of your data by TINSA for one or more specific purposes.
(E) Opposition: you can oppose the processing of your data by the company for a specific purpose, provided that such processing is not necessary for the performance, development and control of your relationship with us.
(F) Data Portability: You may ask us to transfer personal information you have provided to us to a third party.
You may exercise your rights of access, rectification, erasure, restriction of processing, objection, and data portability with the company identified as the data controller at the time your data was collected, as follows:
TINSA TASACIONES INMOBILIARIAS, S.A.U., Tax ID No. 78029774, with its registered office at 9 José Echegaray Street, las Rozas de Madrid, 28232 Madrid.
By sending an email to protecciondedatos@tinsa.com or by mailing a letter to the address provided, addressed to our Legal Department, along with a copy of your identification document and specifying the rights you wish to exercise.
Ultimately, you may request information about your rights and file a complaint with the Spanish Data Protection Agency, located at Calle Jorge Juan, No. 6, 28001 Madrid.